Refunds & Return Policy
Refund Policy
At Luxiluna, we are committed to providing you with products that help solve your everyday challenges. We stand by the quality of our products and recommend using them for at least 14 days before considering a return. If you’re not fully satisfied after 14 days and within our 60-day money-back guarantee, please contact us at contact.luxiluna@gmail.com.
Cancellation Policy
You may cancel or change your order within 24 hours of placing it. After this period, your order may have already entered processing, and we may not be able to modify it. If canceled within 24 hours, your refund will be processed within 7 business days.
60-Day Money-Back Guarantee
We believe in the effectiveness of our products, and we encourage you to try them for a minimum of 14 days. If after this period you are still not satisfied, you can return the product within the 60-day money-back guarantee period. Please note, shipping fees (if applicable) are non-refundable.
To initiate a return, please contact us via our Contact Us page or email us directly at contact.luxiluna@gmail.com. Include your order number or the name and email address used when purchasing to expedite the process.
Damaged Items
We take great care to ensure your products arrive in perfect condition. If your product arrives damaged, please notify us within 72 hours of delivery by emailing contact.luxiluna@gmail.com with a clear photo of the damage. We will review your claim and, if eligible, replace the item at no cost. Please note that we do not refund or replace items damaged through normal wear and tear, misuse, or improper use.
Shipping and Delivery
While we strive to deliver orders promptly, we cannot be held responsible for shipping delays caused by couriers, customs, or other external factors. If you experience any issues with your delivery, please contact the courier directly. We are not responsible for lost, stolen, or delayed packages.
Incorrect Shipping Address
Customers are responsible for providing the correct shipping address at checkout. If you need to update your address, please notify us within 24 hours of placing your order. We are unable to offer resends or refunds if the wrong address is provided and not corrected within this timeframe.
We reserve the right to modify this Refund Policy at any time. By purchasing from Luxiluna, you agree to the terms outlined in this policy.